![]() Stevens said the program is used across the country as well as in nearby Monroe and Onondaga counties. The nurses – working under the direction of a physician - are based out of Texas and will be staffed accordingly due to call volume and needs for contracted communities. ![]() Get more information on Oneida County’s Nurse Navigation Program, online.Ed Stevens, director of Oneida County Emergency Services, said the program is designed to divert low acuity medical calls to the nurse navigators to help patients get the proper care without being transported by an ambulance or waiting in emergency rooms, congesting those systems when such transport and emergency room visits may not be the most appropriate care. I would like to thank the staff here at the Emergency Services Department as well as those from American Medical Response and the County Executive for all of their work to bring this program to Oneida County.” ![]() This program will help divert individuals seeking assistance to the most appropriate service while allowing the EMS and hospital personnel to remain available to tend to the most serious issues. “The planning process for this project intensified partially as a result of what was observed during the height of the COVID-19 pandemic, along with the ongoing efforts to address the needs of EMS services in the county. “This project is the culmination of the continuous planning process conducted by Emergency Services in an attempt to increase the efficiency of the services we provide to the community,” said Edward Stevens, Oneida County Director of Emergency Services. While 911 should only be used for urgent, life-threatening or potentially life-threatening emergencies, 3,775 of Oneida County’s 24,169 medical-related 911 calls in 2022 were considered non-emergent. Community members should continue to call their primary care provider for non-emergency medical advice, appointments and prescription refills. An ambulance will still be dispatched when calls are received for urgent, life-threatening or potentially life-threatening emergencies. Oneida County residents will see no change when calling 911 for life-threatening emergencies. The service does not require the caller to have medical insurance to access this service. Nurse Navigators -who are New York State licensed nurses- can also connect callers directly to telehealth physicians who can provide care and prescribe medication if necessary. This care could include referral to a local clinic or urgent care. 911 calls with non-emergency injuries or illnesses may be transferred to a Nurse Navigator who can assess their symptoms and refer them to the most appropriate medical care. ![]() The Oneida County Nurse Navigation Program will provide individuals with the right level of care, which may or may not include transportation to a hospital emergency department. In turn, it will also help to free up the emergency rooms of our local healthcare systems and ambulance corps from being overburdened with patients who do not require the level of care they provide.” “This will filter out non-emergency calls from our 911 system and allow our dispatchers to more efficiently cater to the needs of those in dire situations. “This innovative new program will provide residents with a variety of options for quickly reaching the appropriate level of medical care when calling 911,” Picente said. recently announced that Oneida County’s new Nurse Navigation Program to increase the efficiency of its 911 dispatch system by diverting non-emergency calls to licensed nurses went live on June 6. ONEIDA COUNTY - Oneida County Executive Anthony J. ![]()
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